Support
Email us. A person
reads it.
There is no ticket system and no help centre bot. Bug reports, safety concerns, feature ideas, account trouble, all of it goes to one address and usually gets an answer inside a day or two.
Something is broken
Tell us your phone and OS version, the build number at the bottom of Settings, and what you were doing when it happened. A screenshot saves a round trip.
Send a bug reportReport or block someone
Use the menu on the profile, club, event or photo itself, which sends us the context we need. Block from a profile and they can no longer see it or join your runs. Anything urgent, email us directly.
Report something urgentA payment or refund
Tell us the event and the date you paid. Your receipt is in Settings, under Payments and receipts. Refunds usually take up to 7 working days to reach you.
Ask about a paymentDelete your account
You can do it yourself from inside the app in about twenty seconds. If you cannot reach the app, we will do it for you.
How to delete your accountAnything reported through the app is reviewed within 24 hours.